Introducing target metrics
CareHQ now supports target metrics allowing providers to set monthly targets for their care homes.
We've also introduced a new default dashboard that presents users with their targets and performance for any given month.
Currently the list of targets includes:
- Occupancy
- Average weekly fee
- Permanent vs Respite occupancy
- Private vs LA / CHC funded occupancy
- Care enquiries received
- Care enquiry conversion rate
- Average days to admission for care enquires
- Respite to permanent conversion rate
- Overdue actions
You can track as many or as few targets as you want and there are more planned for the future.
League tables
For regional managers and account owners there are also performance league tables available for each target metric allowing you to see how each care home is performing individually.
As with all CareHQ reports target metric league tables can be exported as CSV, Excel or PDF files.
Track targets in other reports
Existing reports such as occupancy, average weekly rate and enquires now show a plot line for targets helping you track performance over time.
Set target metrics in bulk
You can set target metrics manually for each location and month but we recommend using the bulk import feature which allows you to set targets for all care homes over any period (commonly 6 or 12 months).
We're working on a video guide and knowledge base article covering target metrics but if you'd like to start using them now get in touch and we'll show you how.