Introducing target metrics

Target metrics dashboard
The new target metrics dashboard (now the default dashboard for users when target metrics are set)

CareHQ now supports target metrics allowing providers to set monthly targets for their care homes.

We've also introduced a new default dashboard that presents users with their targets and performance for any given month.

Currently the list of targets includes:

  • Occupancy
  • Average weekly fee
  • Permanent vs Respite occupancy
  • Private vs LA / CHC funded occupancy
  • Care enquiries received
  • Care enquiry conversion rate
  • Average days to admission for care enquires
  • Respite to permanent conversion rate
  • Overdue actions

You can track as many or as few targets as you want and there are more planned for the future.

League tables

For regional managers and account owners there are also performance league tables available for each target metric allowing you to see how each care home is performing individually.

A league table showing the performance of care homes against their occupancy targets
The occupancy targets league table

As with all CareHQ reports target metric league tables can be exported as CSV, Excel or PDF files.

Track targets in other reports

Existing reports such as occupancy, average weekly rate and enquires now show a plot line for targets helping you track performance over time.

Occupancy report graph showing a target occupancy percentage plot line
The occupancy graph now shows a plot line for target occupancy

Set target metrics in bulk

You can set target metrics manually for each location and month but we recommend using the bulk import feature which allows you to set targets for all care homes over any period (commonly 6 or 12 months).

Upload a CSV to set target metrics for all your homes over any period in one go

We're working on a video guide and knowledge base article covering target metrics but if you'd like to start using them now get in touch and we'll show you how.