Expert help with CareHQ whenever you need it

We're here to help you grow your business using CareHQ. We'll take the hassle out of set up, train your team on-site and assist them thereafter with access to our support team and online resources.

Life ring

  • Set up & training included

    On-site set up and training for service managers and teams included on all plans.

  • Help at your fingertips

    Find out "how to..." with our online video guides and extensive knowledge base.

  • Support by humans

    We're always on hand to answer your questions or guide you through any task.

On-site set up & training

To start using CareHQ your care homes or home care services need to be set up within the application and your team at each location needs to be trained.

  • Training is provided on-site at each of your locations (we also offer a remote option)
  • We'll set up each home or service so that the move to CareHQ is seamless
  • Both set up and training are included when you subscribe to use CareHQ

Breaking up is (not that) hard to do

Moving to a new CRM can seem like an overwhelming task but it doesn't have to be.

We wont name names but if you're using an existing CRM then chances are we've helped other clients move from the same platform. And no matter what CRM you're moving from, we'll help ensure your move to CareHQ  is a smooth one.

Learn online

Dedicated online resources to help you and your team get the most out of CareHQ.

  • Video guides covering key workflows within CareHQ
  • An extensive knowledge base of "how to" articles
  • Dedicated demo environment where users can try out features without affecting live data

Expert help and support

Anytime you need help you can talk to your dedicated account handler or one of our support team.

  • Telephone and email support between 9pm - 6pm, Monday to Friday
  • A dedicated account handler who knows your setup and understands your care service
  • Guaranteed response times for incidents

Custom support plans

We also offer custom support plans and feature development for clients that want additional flexibility and guarantees.

  • Support outside of business hours
  • Shorter response times to requests and incidents
  • Additional support resources and dedicated telephone / email channels