Manage and grow your care home business

CareHQ is a CRM built for UK care providers which simplifies the everyday tasks of running a care home and helps you generate more sales.

CareHQ is a cloud-based Customer Relationship Management (CRM) platform designed from the ground up for the UK care market that will help you transform your business through better tools, insights, workflows and automation.

  • Grow your business
    Sales is the core of what we do, CareHQ introduces a range of tools to support your homes in converting more care enquiries.
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  • Manage your residents
    Stay on top of everyday tasks for your residents with tools built for managing admissions, paperwork, expenses and contacts.
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  • Simplify billing & expenses
    Automate invoice runs, get notified of billing discrepancies before the next invoice date and manage petty cash and resident ledgers.
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  • Use data to make decisions
    With CareHQ you get access to an array of reports focused on metrics that matter to care providers helping you make better decisions.
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  • Set up, training and support
    We take the hassle out of set up, train your team on-site and assist them thereafter with access to our support team and online resources.
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  • Security & availability
    The security and availability of your data is paramount. We have an extensive list of measures in place to ensure data security and service continuity.
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Add a report showing a breakdown of payment methods set for active billing parties at both organisation and location level.
Add a report to showing the the amount that should have been billed in a given period vs. the amount actually invoiced simplifying the process of identifying discrepancies.
Add support for setting a tracking campaign and Id against care enquiries to enable closer integration with 3rd-party marketing and analytics tools such as Google Analytics.
Allow refunds to be recorded for credit notes and overpayments.
Allow overpayments to be recorded, reconciled and allocated against invoices.
Allow an invoice to be generated for to clear the outstanding balance of a residents expenses ledger.
Support billing for care on per day or per night basis.
Allow home visits to be booked for any of a prospective resident's key contacts not just the primary care seeker.
Add a report showing the relevant information to complete an accommodation for residential care (ARC) concessionary TV license application for care home residents.
Allow tags to be assigned to actions making it easier to organise and search for actions manually added to CareHQ.
Allow a proposed checkout date to be set against a respite booking for a resident and generate a review action when the proposed date arrives.
Add support for notification groups which define a list of emails and / or users to notify on key events such as required documents being uploaded or important actions completed.

Development driven by our users

Our workflow is simple; listen to user feedback, prioritise development around changes that will deliver the biggest impact, deliver on those changes as soon as possible - repeat.

View the roadmap
Want to try CareHQ now?
No problem, request a demo now and discover how CareHQ can help your business.

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