Terms and conditions

The CareHQ website ("the website") and all information contained within is available for use subject to the following terms and conditions. By accessing the websites, you agree to these terms and conditions of use.

CareHQ.co.uk is managed by CRMHQ. CRMHQ develops and maintains the CareHQ application and its supporting material including this website. We'll use the term 'we' when referring to CRMHQ from now on.

Using this website

You agree to use CareHQ.co.uk only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this website by anyone else.

We update this website regularly. We can change or remove content at any time without notice.

Linking to CareHQ.co.uk

We welcome and encourage other websites to link to CareHQ.co.uk. However, you must contact us for permission if you want to either:

  • charge your website’s users to click on a link to any page on CareHQ.co.uk,
  • say your website is associated with or endorsed by CareHQ or CRMHQ.

Linking from CareHQ.co.uk

CareHQ.co.uk may contain links to websites managed by other organisations. We do not have any control over the content on these websites. We are not responsible for:

  • the protection of any information you give to these websites,
  • any loss or damage that may come from your use of these websites, or any other websites they link to.

You agree to release us from any claims or disputes that may come from using these websites. You should read all terms and conditions, privacy policies and EULAs (End User Licence Agreements) that relate to these websites before you use them.

Using content on CareHQ.co.uk

The content on this website is protected by UK copyright law. If you want to reproduce content from CareHQ.co.uk you must contact us and request written permission to do so.

Some content on CareHQ.co.uk is available through feeds for other websites and applications to use. The websites and applications that use our feeds are not our products, and they might use versions of our content that have been edited and stored for later use (‘cached’).

We do not give any guarantees, conditions or warranties about the accuracy or completeness of any content used by these products. We’re not liable for any loss or damage that may come from your use of these products.

The most up to date version of our content will always be on CareHQ.co.uk.


While we make every effort to keep CareHQ.co.uk up to date, we do not provide any guarantees, conditions or warranties that the information will be:

  • Current
  • Secure
  • Accurate
  • Complete
  • Free from bugs or viruses

We do not publish advice on CareHQ.co.uk. You should get professional or specialist advice before doing anything on the basis of the content.

We’re not liable for any loss or damage that may come from using CareHQ.co.uk. This includes;

  • any direct, indirect or consequential losses,
  • any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise,
  • the use of CareHQ.co.uk and any websites that are linked to or from it,
  • the inability to use CareHQ.co.uk and any websites that are linked to or from it.

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.

This includes (but is not limited to) the loss of your:

  • Income or revenue
  • Salary, benefits or other payments
  • Business
  • Profits or contracts
  • Opportunity
  • Anticipated savings
  • Data
  • Goodwill or reputation
  • Tangible property
  • Intangible property, including loss, corruption or damage to data or any computer system
  • Wasted management or office time

We may still be liable for any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to CareHQ.co.uk

We collect information about you in accordance with our privacy policy. By using CareHQ.co.uk, you agree to us collecting this information and confirm that any data you provide is accurate.

Virus protection

We make every effort to check and test CareHQ.co.uk for viruses at every stage of production. You must make sure that the way you use CareHQ.co.uk does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use CareHQ.co.uk.

Viruses, hacking and other offences

When using CareHQ.co.uk, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.

You must not try to gain unauthorised access to CareHQ.co.uk, the server on which it’s stored or any server, computer or database connected to it.

You must not attack CareHQ.co.uk in any way. This includes denial-of-service attacks.

We’ll report any attacks or attempts to gain unauthorised access to CareHQ.co.uk to the relevant law enforcement authorities and share information about you with them.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these terms and conditions, or your use of CareHQ.co.uk (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.


There may be legal notices elsewhere on CareHQ.co.uk that relate to how you use the site.

We’re not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date. Doing this once will not mean we automatically waive the right on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

Changes to these terms and conditions

Please check these terms and conditions regularly. We can update them at any time without notice.

You’ll agree to any changes if you continue to use CareHQ.co.uk after the terms and conditions have been updated.

Last updated 2nd February 2024