Use data to make decisions

With CareHQ you get access to an array of reports focused on metrics that matter to care providers, helping you make better decisions.

Built for UK care providers
We focus on insights relevant to providers operating in the UK care market.
Get up to date reports
Get reports based on current data whenever you need them.
Export to Excel, CSV and PDF
All reports can be exported as Excel or CSV files, or printed as PDFs.

Discover your care enquiry sources

Identify the channels and referrers that generate care enquiries, track conversion rates and establish ROI.

Use filters to breakdown data by secondary metrics including funding type, respite vs permanent and type of care required
Plot care enquiries geographically to understand your reach and identify areas with key features such as higher private funding ratios
Track the performance of every source over time and compare to any past period

Graph showing the volume of care enquiries by channel

Understand why care enquiries fail to convert

Convert more care enquiries by addressing the reasons behind those you don't.

View where in the sales cycle care seekers are dropping out
Dig into the reasons behind care enquiries failing to convert
Track the number of leads lost to individual competitors and types of competitor

Table showing the reasons care enquiries closed without placing

See the whole picture

Beyond the sales pipeline CareHQ provides oversight of metrics that matter for the day-to-day operation of your care business.

Monitor and forecast future occupancy across your care homes
View the demographic make up of your residents by care needs, funding type, weekly fee and expected length of stay
Review data capture quality and user activity within CareHQ to ensure you're getting the whole picture

Graph showing occupancy across care homes

Monitor financial performance

Are you getting the right price for your rooms? Is revenue per care home falling? Which expense ledgers show an increase and why? We've got that covered.

Track and forecast actual vs. target average weekly fees by location, care type and funding type
Review monthly revenue across your portfolio and see detailed billing schedules for each home
Track spend across expense ledgers and view breakdowns by care home and type of spend

Every report in CareHQ

CareHQ reports are compiled from real-time data and load instantly. All reports can be printed as formatted PDFs or exported in MS Excel or CSV format.

Acquisition

Track the volume and conversion rate of care enquiries by sales channel and referrer.
Closed reasons

View a breakdown of the reasons care enquiries close without placing.
Average stay

View the average length of stay and revenue generated for residents over any given period.
Sales cycle

Track your conversion rate and identify where in your sales journey care enquiries are lost.
Sales pipeline

Review the stage of all active care enquiries within the sales pipeline.
Funding at risk

View residents with funding at risk including the total weekly revenue at risk.
Care funds tracker

Track the balance of resident care funds and forecast the date funds will run out.
Geography

Plot the geographic location of care seekers to discover areas of demand.
Location (care home) performance

Compare key performance metrics for sales and revenue across care homes.
Competition

See which competitors and types of competitor care enquiries are being lost to.
Billing schedules

Review billing schedules and revenue by funding body.
Billing discrepancies

Identify discrepancies between booking rates and the contracts in place to pay for them.
Billing review

Compare the estimated amount to bill with the amount invoiced for a given period.
Invoices in dispute

View a breakdown of invoices currently in dispute across your organisation.
Aged debt by billing party

View a breakdown of debt by billing party (e.g. ICB, council, etc.) and days overdue.
Aged debt by resident

View a breakdown of debt by resident and days overdue.
Unallocated funds

View the amount and age of funds received but not yet reconciled to an invoice.
Accruals

View the amount of revenue overbilled or underbilled for a given period.
Accruals (projected)

View the projected revenue underbilled vs. overbilled on a given date.
Expenditure

Track changes in expenditure across your care homes by ledger.
Expenditure breakdown

View a breakdown of expenditure for locations and residents by category.
Occupancy

Track and forecast occupancy levels across your care homes.
Weekly rate

Track the average weekly rate across your care homes and forecast future rates.
Recent admission rates

Track recent admission rates against target room rates.
Room performance

Review the occupancy achieved and revenue generated for individual rooms.
Absences

View the number of resident absences by reasons for any period.
Day care bookings

View the number of day care bookings and the revenue they generated for any period
Gender

View a breakdown of residents by gender for any period.
Birthdays

View a list of birthdays for services users as well as the distribution by month.
Admissions, deaths & discharges

View the number of admissions, discharges and deaths for any period.
FNC applications

Review the status of FNC (Funded Nursing Care) applications across your care homes.
Payment methods

View a percentage breakdown of payment methods used to pay invoices.
Complaints

View a breakdown of complaints received by outcome, subject matter and location.
Fire sheet

View a list of current residents at a location and details of any absences.
TV (ARC) licence

View details required for an Accommodation for Residential Care TV licence application.
Care enquiries per location

Compare the volume of care enquiries your locations receive against the market.
Referrer performance

Compare the performance of your referrers against the market.
Missing documents

View the details of residents that are missing required documents.
End of life

View the number of resident deaths by those with and without end of life care.
Actions overview

Review outstanding, overdue and completed actions across your locations.
App usage

View frequency of usage of the CareHQ application by your users.
Data capture

Track the accuracy of care enquiry data captured by your users.