What types of document can be uploaded to CareHQ

2 minute read

If you have an issue uploading a document to CareHQ it might be because the type of document you are uploading is restricted. As part of the measures we take to secure CareHQ we use a whitelist to define what types of document are acceptable.

Attempt to upload a restricted document type.
Uploading a restricted document type will result in an error.

The following document types can be uploaded to CareHQ:

  • Audio (.mp3, .ogg)
  • CSV spreadsheet (.csv)
  • Email (.eml, .msg)
  • Images (.gif, .jpeg, .jpg, .png, .tif, .tiff, .webp)
  • Keynote documents (.key, .keynote)
  • Microsoft Office
    • Microsoft Excel documents (.xls, .xlsm, .xlsx)
    • Microsoft PowerPoint documents (.ppt, .pptx)
    • Microsoft Word documents (.doc, docx)
  • OpenOffice / LibreOffice
    • Open Document Format (.odf)
    • Open Document spreadsheet (.ods)
    • Open Document text file (.odt)
  • Markdown documents (.md)
  • Apple Pages (.pages)
  • Plain text files (.txt)
  • Portable Document Format (PDF) (.pdf)
  • Rich text format (RTF) documents (.rtf)
  • Vector images (.svg)
  • Zip archives (.7z, .rar, .zip)

Why else might my upload fail?

There are a number of other reasons why a document upload might fail:

  • If the document has no file extension then the upload will be rejected.
  • If the document is more than 100mb in size.
  • It the document is suspected of being a virus-infected file.
Good to know

We scan every document uploaded to CareHQ for viruses and reject any document that we suspect is infected.

  • All users