How to readmit a resident

When admitting a resident in CareHQ it's important to check whether they have previously stayed at the care home, in which case they should be readmitted.

Readmitting a resident prevents the creation of duplicate records and ensures all their information is available against a single record. In this article we'll cover how to check whether a resident has previously stayed at the care home and, if so, how to readmit them.

Checking for a previous resident

To find a previous resident follow the instructions below:

• Select Service users from the primary navigation.
• From the Service users list, select Filter to view the applied filters, then change the Statuses field to Inactive.
• Enter the resident's name into the Search field and submit your search.
• Select any matching service user to view their full details and confirm they are the resident you are readmitting.

Readmitting a resident

Once you have found the resident you wish to readmit, take the following steps to admit them:

• Whilst viewing the service user's details, select Readmit.
• Follow the on screen process to readmit the service user.

Checks when adding a new resident

When adding a new resident for admission, CareHQ automatically checks for possible duplicate records while you fill in the resident's details. If a duplicate is found you'll see a message (bottom-right) with a link to view the resident record that might be a match.

What to do if you see a possible duplicate message

If a possible duplicate message appears while adding the details of a new resident, it's important not to ignore it:

• Select the name of the resident in the message; this will open up their details (in a new tab) and allow you to confirm whether the resident is already in CareHQ or if this is a false match.
  • If the resident record is a match, do not add a new record and instead readmit the resident.
  • If the resident record is not a match, simply close the tab and continue to add the new resident.