We continuously monitor usage of the CareHQ application in order that all users have responsive and reliable access to the service. In the unlikely event that an account consistently exceeds the recommended fair usage limits for one or more features of CareHQ, we will contact you to resolve the conditions considered to be outside of fair use.
We have provided a table of features below that our fair use policy applies to, and usage limits for those features. Each limit is defined on a per location per month basis; for accounts with multiple locations the usage limit is defined for all locations (e.g. no. of locations x the monthly usage limit = total monthly usage limit for the account).
| Feature description | Monthly limit per location |
|---|---|
| SMS / WhatsApp messages | 360 sends |
| Emails | 360 sends |
| Address look ups | 120 look ups |
| Geocoding | 600 look ups |
| Virus scanning | 600 document scans |
| Image processing | 600 images |
| PDF generation | 2,400 PDFs |
| Bank account verifications | 100 verifications |
If an account repeatedly exceeds the limits set out in the fair usage policy, we reserve the right to restrict service or levy charges for excessive usage.
We understand that accounts may occasionally have periods of activity outside their normal usage patterns. In those circumstances, where it can be predicted, we would request that customers provide us with as much notice as possible to ensure that we can mitigate any potential impact on service.
This fair usage policy may be updated from time to time, and the latest version of the document will be made available on this page.